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| Hotel Policies |
Prices and what is includedPrices are in euros, per room per night for the guests on the regular beds, with breakfast or with half board (breakfast and dinner), as shown on each room. They include use of the swimming pool, fitness room, sauna, steam bath and jacuzzi, storage for your own ski equipment, transport to the ski slopes, Wi-Fi and a baby cot on request. Minimum stay: 3 nights (4 nights at New Year).
Long staysStays of 7 nights or more get free nights: 7 nights for the price of 6, 10 for 9 and 14 for 12. The discount is already included in the price shown for your dates.
Cancellation and changesStays from 27 December 2026 to 14 March 2027: free cancellation or changes up to 22 days before arrival. Other dates: free cancellation or changes up to 11 days before arrival. After that, the price of the first night is charged. A no-show is charged 50% of the stay. Cancellations and changes must be made in writing.
Check-in and check-outCheck-in from 14:00, check-out by 12:00. Show the voucher we send you at reception, together with an ID card or passport for each guest, as the hotel must register all guests under Bulgarian law. You will be given the room type confirmed in your booking.
Children and extra bedsChildren up to 5.99 years stay free. A third guest on an extra bed (child 6 to 11.99 years or adult) pays the extra-bed price shown on the room, per night. Double rooms take 2 guests only. Pets are not allowed.
New YearIf your stay includes the night of 31 December, the New Year dinner (festive dinner, drinks and programme) is mandatory and is added to your booking at the price shown on the room.
Problems during your stayIf anything is not as expected, tell the hotel reception and let us know straight away, within 48 hours at the latest, so that we can resolve it with the hotel. Any damage caused to the hotel is settled directly between the guest and the hotel.
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