| Check In | 3:00 pm |
|---|---|
| Check Out | 12:00 pm |
| Hotel Policies |
Prices and what is includedPrices are in euros, per room per night for two guests (four in the Premium Design maisonette), on half board (breakfast and dinner with drinks) or All Inclusive, with all taxes included. They include the SPA with the indoor and outdoor pools, saunas and steam baths, the adults-only SPA zone, the gym (open 24/7), the children’s animation programme, parking (up to 120 spaces) and the shuttle to the gondola. The minimum stay is 3 nights. Prices for each period are listed on each room.
Early booking discountFor bookings confirmed by 15 November 2026: 10% off stays of 3 to 5 nights and 15% off stays of 6 nights or more.
Booking and paymentEarly-booking stays are confirmed with a 50% deposit paid within 7 days of confirmation; other stays with the first night paid within 7 days of confirmation. The balance is paid on arrival, or for the New Year package (30 December 2026 to 2 January 2027) no later than 7 working days before arrival.
Cancellation and changesFree cancellation up to 21 days before arrival, or up to 5 days before arrival for stays from 4 to 25 March 2027. For a later cancellation or a no-show the prepaid amount is not refunded. If you leave early, 1 night is charged; for Christmas and New Year stays unused nights are not refunded.
Check-in and check-outCheck-in from 15:00, check-out by 12:00. If your room is ready earlier, the hotel will check you in. Show the voucher we send you at reception, together with an ID card or passport for each guest, as the hotel must register all guests under Bulgarian law.
Children and extra bedsBabies up to 1.99 and children up to 5.99 stay free. Children aged 6 to 11.99 on an extra bed pay 31 € per night on half board or 41 € on All Inclusive. Guests aged 12 and over on an extra bed pay the extra-bed price shown on each room. One adult with one child up to 11.99 in a standard double room is charged as single occupancy (10% off the double price), and one adult with two children aged 2 to 11.99 pays the double price.
Extending your stayIf you want to stay longer, contact us first. Extra nights arranged directly at the hotel are charged at the hotel’s reception rates.
SPA and gym age limitsChildren under 12 may not use the sauna, steam bath or hammam, and the adults-only SPA zone is for guests aged 16 and over. The pools are open to children accompanied by an adult.
PetsPets stay free for new bookings made by 15 November 2026 for stays until 25 March 2027. Otherwise: 10 € per day up to 15 kg and 20 € per day over 15 kg, plus a one-off cleaning fee of 20 € / 40 € in the main building or 10 € / 20 € in the villas, paid at the hotel. Pets are not allowed in the restaurants, bars, SPA, pools or children’s areas.
Problems during your stayIf anything is not as expected, tell the hotel reception and let us know straight away, within 48 hours at the latest, so that we can resolve it with the hotel. Any damage caused to the hotel is settled directly between the guest and the hotel.
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