| Check In | 2:00 pm |
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| Check Out | 12:00 pm |
| Hotel Policies |
Prices and what is includedPrices are in euros, per room or apartment per night for the regular beds, with breakfast. They include the relax zone (warm indoor pool, Finnish and infrared saunas, steam bath and aroma steam bath), Wi-Fi, parking, the resort tax, insurance and 9% VAT. Weekend prices apply to Friday and Saturday nights. The prices for each season are listed on each room.
Booking and paymentA booking is confirmed once a 50% deposit has been paid, within 5 days of booking. The rest of the price is paid at the hotel on arrival.
Cancellation and changesFree cancellation more than 30 days before arrival. From 30 to 21 days before arrival, half of the deposit (25% of the stay) is charged. From 20 days before arrival, or for a no-show, the whole deposit (50% of the stay) is charged. Cancellations and changes must be made in writing.
Check-in and check-outCheck-in from 14:00 to 20:00, check-out by 12:00. If you will arrive after 20:00, let us know so we can arrange it with the hotel. Show the voucher we send you at reception, together with an ID card or passport for each guest, as the hotel must register all guests under Bulgarian law. You will be given the room type confirmed in your booking.
Children and extra bedsChildren under 6 stay free on an extra bed with two adults. Children aged 6 to 11.99 on an extra bed pay 17.25 € and adults 28.75 € per night (30 € and 50 € during the Christmas package). Maximum per room: double room 2 adults (Deluxe double 2 adults and 1 child), one-bedroom apartment 2 adults and 2 children or 3 adults, two-bedroom apartment 4 adults and 2 children or 5 adults, maisonette 6 adults and 1 child.
Christmas and New YearBetween 22 and 27 December 2026 the hotel sells only its 3- or 4-night Christmas package with breakfast and the Christmas Eve dinner on 24 December; the prices are shown on each room. The Christmas dinner on 25 December is optional (60 € per adult, 40 € per child aged 6 to 11.99). New Year stays (28 December 2026 to 2 January 2027) are priced on request.
HousekeepingRooms are cleaned every day, and towels and bed linen are changed every 3 days.
PetsPets are accepted only in some one-bedroom apartments, for 17.25 € per night. Please tell us about your pet when you send your enquiry.
Extending your stayIf you want to stay longer, contact us first. Extra nights arranged directly at the hotel are charged at the hotel’s reception rates.
Problems during your stayIf anything is not as expected, tell the hotel reception and let us know straight away, within 48 hours at the latest, so that we can resolve it with the hotel. Any damage caused to the hotel is settled directly between the guest and the hotel.
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