Terms and Conditions

Effective Date: 31st October 2024

Welcome to mountain-hut.com. By accessing and using this website, owned and operated by Global Services Group Online (“we,” “our,” “us”), you agree to comply with and be bound by the following Terms and Conditions. If you disagree with any part of these terms, please refrain from using our services.

Please read these Terms and Conditions carefully before using our services.

1. Scope of Services

mountain-hut.com provides online bookings for mountain huts and guided or self-guided hiking tours in Bulgaria. By booking with us, you agree to these Terms and Conditions, which govern the use of our website, bookings, payments, and cancellation policies.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old.
  • You possess the legal right and authority to enter into this agreement and use our services in accordance with these Terms and Conditions.
  • You will only make legitimate reservations for yourself or other persons for whom you are legally authorized to act.

3. Booking and Payment

3.1 Booking Process

To book a mountain hut or tour through mountain-hut.com, you must provide accurate information, including full name, contact details, and payment information. All bookings are subject to availability and are not confirmed until you receive a confirmation email from us.

3.2 Payment

  • Full payment or a deposit may be required at the time of booking, depending on the specific hut or tour package.
  • Payment methods include credit/debit cards, bank transfers, or other secure online payment systems as indicated during the booking process.
  • By providing your payment information, you authorize us to charge the specified amount as outlined in your booking confirmation.

3.3 Currency and Taxes

Prices are listed in the relevant currency and may include applicable taxes, fees, and service charges. Additional charges, if any, will be clearly specified at the time of booking.

4. Cancellations and Refunds

4.1 Cancellation by the Customer

If you wish to cancel a booking, you must notify us via email at info@mountain-hut.com. Refund eligibility and cancellation fees depend on the timing of your cancellation and the type of booking. Specific cancellation policies will be provided at the time of booking.

4.2 Cancellation by Us

In rare cases, we may need to cancel your booking due to circumstances beyond our control (e.g., severe weather, safety concerns). In such cases, we will provide as much advance notice as possible, and you may be entitled to a full refund or the option to rebook for a different date.

4.3 Refund Process

Refunds will be processed using the original payment method within a reasonable time frame. Transaction fees, if applicable, are non-refundable unless the cancellation was initiated by us.

5. Changes to Bookings

If you wish to make changes to an existing booking (e.g., dates, tour preferences), please contact us at info@mountain-hut.com as soon as possible. Changes are subject to availability and may incur additional charges.

6. User Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information for all bookings.
  • Comply with all local regulations, guidelines, and safety instructions while participating in tours and hiking activities.
  • Respect the environment, other guests, and local communities during your travels.

7. Intellectual Property

All content on mountain-hut.com, including but not limited to text, images, graphics, logos, and software, is owned by Global Services Group Online or licensed to us and is protected by intellectual property laws. You may not reproduce, distribute, or modify any content without our express written consent.

8. Limitation of Liability

8.1 Service Disclaimer

mountain-hut.com is a booking platform, and while we strive to ensure the accuracy of our listings and service information, we make no guarantees regarding the suitability, reliability, or availability of services.

8.2 General Liability

To the fullest extent permitted by law, Global Services Group Online shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

  • Delays, cancellations, or interruptions of our services.
  • Personal injury or property damage during tours or accommodations.
  • Loss of personal data due to security breaches or system errors.

8.3 Assumption of Risk

You acknowledge that participation in hiking, trekking, and mountain-related activities involves inherent risks, including, but not limited to, weather conditions, terrain challenges, and remote locations. By booking these services, you assume full responsibility for your safety and agree to take necessary precautions.

9. Data Protection and Privacy

Your personal data is processed in compliance with the General Data Protection Regulation (GDPR). For details on data collection, usage, and storage, please review our Privacy Policy.

10. Third-Party Links

mountain-hut.com may contain links to external websites operated by third parties. We do not control, endorse, or assume responsibility for the content or privacy practices of these external websites. We encourage you to review the terms and policies of any third-party sites before using them.

11. Modifications to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our website and services constitutes acceptance of the modified terms.

12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Bulgaria. Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts in Varna, Bulgaria.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

By accessing and using Mountain-Hut.com, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing Global Services Group Online. We wish you a safe and memorable experience in the beautiful Bulgarian mountains.