Privacy Policy for Mountain-Hut.com

Effective Date: 31st October 2024

At Mountain-Hut.com, operated by Global Services Group Online, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information in compliance with the General Data Protection Regulation (GDPR). By using our website and services, you agree to the terms outlined here.

1. Who We Are

  • Website: Mountain-Hut.com
  • Business Name: Global Services Group Online
  • Contact Email: [email protected]
  • Address: Vazrajdane 17, bl. 143 vh. 1 et.1 Varna, Bulgaria, 9020

For any questions or concerns about this Privacy Policy or data processing, please contact us at the email above.

2. Information We Collect

We collect and process different types of personal data, depending on how you interact with our services.

Personal Data You Provide:

  • Booking Information: Name, email address, phone number, and booking details (e.g., hut reservations, tours).
  • Payment Information: Payment details are processed securely by third-party payment processors; we do not store credit card details.
  • Communication Data: Any correspondence through our website, including customer service inquiries.
  • Account Information: If you create an account, we collect your username, password, and profile details.

Automatically Collected Data:

  • Technical Data: IP address, browser type and version, device information, and operating system.
  • Usage Data: Information on how you use and navigate our website, such as page views and interactions.
  • Cookie Data: Our website uses cookies to enhance user experience. See our Cookie Policy for more details.

3. How We Use Your Data

Your data will be used strictly for legitimate business and operational purposes, such as:

  • Providing Services: Processing bookings and reservations, managing payments, and arranging logistics for tours and accommodations.
  • Communication: Sending booking confirmations, updates, promotional content (if opted-in), and responding to inquiries.
  • Improving Services: Analyzing usage data to enhance our offerings, optimize the website, and customize your experience.
  • Security and Legal Obligations: Ensuring site security, fraud prevention, compliance with legal obligations, and enforcing our Terms and Conditions.

4. Legal Basis for Processing

Under the GDPR, we process your data based on one or more of the following grounds:

  • Contractual Necessity: To fulfill our obligations when you make a booking.
  • Consent: When you opt-in to receive marketing materials or other communications.
  • Legal Obligation: To comply with Bulgarian and EU legal requirements.
  • Legitimate Interests: To improve our services and secure our website.

5. Data Storage and Retention

We store personal data securely in accordance with GDPR principles. Data is retained for as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal, regulatory, or contractual obligations.
  • Address any disputes or enforce our rights.

Once no longer needed, we will securely delete or anonymize personal data.

6. Data Sharing and Disclosure

We do not sell or rent your data. However, we may share your personal information with:

  • Service Providers: Third parties assisting with payments, bookings, customer support, and IT services, all of whom are required to adhere to strict data protection standards.
  • Legal Authorities: When legally obligated to comply with Bulgarian or EU laws, court orders, or other legal requests.
  • Business Partners: For operational purposes, such as coordinating bookings and tours with local vendors, subject to confidentiality agreements.

7. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure server environments, and access controls. While we strive to safeguard all data, no system is completely secure. If a data breach occurs, we will notify affected individuals and regulators as required by law.

8. Your Rights

Under the GDPR, you have several rights concerning your personal data:

  • Access: Request access to your data and obtain a copy.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data when no longer needed or if processing is unlawful.
  • Restriction: Limit the processing of your data under certain circumstances.
  • Data Portability: Receive your data in a structured format and transfer it to another controller where applicable.
  • Objection: Object to data processing based on legitimate interests or for direct marketing purposes.
  • Withdraw Consent: Withdraw consent for data processing at any time (this does not affect lawful processing before withdrawal).

To exercise your rights, contact us at [email protected]. We will respond to requests within one month, subject to extensions where necessary.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and gather analytical data. For more detailed information, please refer to our Cookie Policy.

10. Children’s Privacy

Mountain-Hut.com does not knowingly collect data from children under the age of 16 without parental consent. If we learn that we have collected data from a child without verification of parental consent, we will delete it promptly.

11. Data Transfers

As we operate from Bulgaria, your data may be processed in Bulgaria and in compliance with GDPR standards. For international users, please note that data may be transferred to third-party service providers in countries outside the EEA, and we take steps to ensure these providers maintain GDPR-compliant standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

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